Shipping

Processing time

Every order takes up to 7 business days to process before it ships. Business days are Monday to Friday, excluding holidays.

The clock starts when we receive a properly completed order, including payment. This is a small team, so there is no expedited processing and no same-day shipping. Processing time is the same for every order.

Processing time is separate from transit time. USPS delivery time is added on top.

Where we ship

We ship to United States addresses only, by USPS.

• US domestic addresses only, with no international shipping at this time
• P.O. boxes are accepted
• The address must be complete and deliverable

Methods and cost

Shipping cost is calculated at checkout from the USPS method you choose and the address you are shipping to. The exact amount is shown before you pay.

The methods we typically offer are:

• USPS Ground Advantage
• USPS Priority Mail
• USPS Priority Mail Express

We do not offer free shipping at the moment.

Tracking

We email you a tracking number as soon as we create your shipping label. Track the package at usps.com with that number.

A new tracking number can take a day or two to start showing scans in the USPS system. That is normal and does not mean anything is wrong.

Email you will receive

All order email comes from the nullhusk.online domain. If you do not see it, check your spam folder.

• Order confirmation, sent when your order is placed
• Tracking created, sent when we make the shipping label
• Shipping confirmation, sent when USPS picks the package up

Changing or cancelling an order

Email [email protected] as soon as possible after ordering, with your order number and the change you want.

We will try, but we cannot guarantee a change. The sooner you write, the better the odds. Once an order has shipped, nothing about it can be changed.

Address accuracy

Check your shipping address before you place your order. We ship to the address you give us.

If a package goes to the wrong place because the address was entered incorrectly, that is the customer's responsibility, not ours.

Lost or damaged in transit

If your package is lost or arrives damaged, email us with your order number and tracking number and we will sort it out.

• If the item is still in stock, we send a replacement
• If it is not, we issue a full refund

We deal with USPS on any insurance claim ourselves. You do not need to file one.

Contact

Shipping questions go to [email protected]. We read email Monday to Friday, 9 AM to 5 PM Central Time, and usually reply within 2 to 3 business days. Include your order number.

See also Returns and Exchanges and our Terms of Sale.