Returns and Exchanges
You have 30 days from delivery to return an item. Contact us first so we can give you a return authorization number, then send the item back and we will refund it.
Return window
We accept returns within 30 days of the delivery date. Returns that reach us after that cannot be processed.
Contact us before you ship anything back. Returns sent without a return authorization number are not processed.
How to start a return
Step 1: Email us
Write to [email protected] and include:
- Your order number
- Which item you want to return and why
- Photos, if the item arrived damaged or is not what you ordered
Step 2: We send you a return authorization
We reply with a return authorization (RA) number, the return address, and instructions for your specific return. We read email Monday to Friday and usually reply within 2 to 3 business days.
Step 3: Send the item back
Pack the item so it arrives in the same condition it left in, and write the RA number clearly on the outside of the package.
Step 4: We refund you
We check the item when it arrives and issue your refund. See Refunds below for timing.
Condition of returned items
Apparel must come back unworn and unwashed, with any tags still attached. Include the original packaging where the item came in packaging of its own.
Trying something on is fine. Wearing it out, washing it, or altering it is not.
Return shipping
Who pays for return shipping depends on the reason for the return, so we decide it case by case and tell you when we send your RA number.
If the item is defective, damaged on arrival, or not what you ordered, we cover the return shipping.
Refunds
Refunds go back to the original payment method. We issue the refund within 3 to 5 business days of receiving your return. Your bank or card issuer then takes its own time to post it, typically 3 to 7 business days.
We do not charge restocking fees. There is no store credit, because this store has no customer accounts. Every approved return is refunded to the card you paid with.
Exchanges
Exchanges for a different size, color or variant depend on what we have in stock, so we handle them case by case. Email us and we will tell you what is available.
Our stock is small. If you want a specific size and you want it held, the surest route is to return the item for a refund and place a new order for the one you want.
Defective or damaged on arrival
If an item arrives defective or damaged, email [email protected] within 7 days of delivery with your order number and photos of the problem.
In that case we commit to the following:
- We cover the cost of return shipping
- You get a replacement if we have one in stock, or a full refund if we do not
- Sometimes we will tell you to keep the item rather than ship it back
Items we cannot take back
- Items marked "Final Sale"
- Custom or personalized items
Anything in either category is labelled as such on its product page before you buy it.
Contact
Returns and exchanges are handled by email at [email protected]. We read email Monday to Friday, 9 AM to 5 PM Central Time, and usually reply within 2 to 3 business days. Have your order number ready.
See also Shipping and our Terms of Sale.